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questionhighSolvedVerified Fix

Intune Autopilot ESP hangs after weekend update on Windows 11 23H2

Jordan MalikSecurity Analyst6/13/2026, 10:28:53 PM

Multiple newly imaged laptops are stuck on Account setup during ESP. Network is clean, apps are assigned, and the issue started after the latest Microsoft 365 service notices. Has anyone confirmed a reliable fix without wiping devices?

#Intune #Autopilot #Windows 11 #ESP

Accepted Solution

We saw this after the service health advisory rolled out. Confirm the Intune Management Extension is on 1.80+ and force a device sync after clearing stale EnrollmentStatusTracking CSP state.

By Maya Ortiz

Environment

Vendor: MicrosoftProduct: Microsoft Intunetenant: Hybrid Entra joinedos: Windows 11 23H2deviceCount: 37 affected

Related Live Alerts

No directly related live alerts.

146

questionhighSolvedVerified FixMicrosoft Intune

Intune Autopilot ESP hangs after weekend update on Windows 11 23H2

#Intune #Autopilot #Windows 11 #ESP

Jordan MalikVerified Pro18 commentsaccepted solution6/13/2026, 10:28:53 PM

Field Responses

Nested replies, workarounds, verification notes, and accepted solution flow.

Maya OrtizVerified Proaccepted solution6/13/2026, 11:19:53 PM

We saw this after the service health advisory rolled out. Confirm the Intune Management Extension is on 1.80+ and force a device sync after clearing stale EnrollmentStatusTracking CSP state.

Jordan MalikVerified Pro6/13/2026, 11:39:53 PM

Confirmed. Clearing the stale ESP registry keys and syncing fixed three pilot devices.